Next Day Delivery on 1000s of products

Ordering Information

Secure Online Shopping

All payments are made through a secure server. We accept payment by PayPal, Visa, MasterCard and Visa Debit card through Stripe. We are currently able to accept GBP, USD and EUR.  If you do not have a PayPal account but prefer to pay with your card via PayPal please select PayPal as your payment option and 'Checkout as Guest'.

You may also pay by bank transfer; instructions are provided at the final stage before payment on checkout. When you select this option your order will only be shipped once we have received cleared payment.

By Phone

Should you prefer not to buy online we are able to take card payments over the phone. Please contact our Sales Team on +44 (0)1260 297500. Our opening hours are Monday to Thursday 8.30-4.30pm & Friday 8.30-3:30pm (GMT).  Telephone orders will incur a £10.95 +VAT handling fee.

Non Stock Item / Special Order Item

For a complete quotation or further technical information on our products please contact our Sales Team on +44 (0)1260 297500 or email Our opening hours are Monday to Thursday 8.30-4.30pm & Friday 8.30-3:30pm (GMT).

United Kingdom Delivery

Heamar offers free standard delivery (2-3 days) on all orders over £75.00 including VAT (orders that weigh over 10kg could be subject to delivery costs).  Carrier used is at our discretion but the order will always have tracking details.

Orders under £75.00 including VAT will be shipped a rate of £4.95 + VAT.

Next working day delivery is also available at a flat rate of £16.67 + VAT for items held in stock. This service will require someone to be at the delivery address to sign for the parcel, otherwise it will be delivered to an access point for collection. The cut off point for next working day delivery is 2.30pm Monday to Friday.

Collect from Heamar

If you would like to collect your order directly from our warehouse, simply select this option at the checkout and we will email you when you order is ready to collect. Our warehouse is based in Congleton, Cheshire (CW12 1EE).

International Customers (Including orders to the Channel Islands)

Heamar welcomes orders from international customers and offers international delivery via UPS.

Rates and delivery times will vary depending on the country and delivery zone. Shipping rates and VAT exemptions will be calculated at the checkout, although orders that weigh over 5kg could be subject to additional delivery costs when the order has been processed. We will get in contact with you should delivery costs exceed our estimations before shipping the items.

Following the new trade agreement between the United Kingdom and the EU all goods sold from the UK to EU customers will not incur VAT at the point of sale. VAT will be paid by the customer to the customs agent before the goods are delivered at the customers country of situ VAT rate. There will also be additional duties and disbursement fees to be paid before the goods are delivered, which will vary item to item. Please note no refunds will be issued for returned goods due to the customer not paying any of the additional costs. 

We can only accept orders over €150 from customers who reside within the EU, due to fee's incurred from shipping companies.

For an approximation of your shipping fees, please see the table below. If your country of residence is not listed then please get in contact with us and we can provide an accurate shipping fee for you.


                    Burkina Faso
                    Cape Verde
                  Afghanistan Central African Republic
                  Antigua & Barbuda Chad
                  Anguilla Comoros
                  Armenia Congo 

    American Samoa Ivory Coast
                  Aruba Chile
                  Azerbaijan Colombia
                  Bahamas Costa Rica
                  Barbados Djibouti
                  Bahrain Ecuador
                  St. Barths El Salvador
                  Bermuda Eritrea
                  British Virgin Islands Eswatini
                  Brunei Ethiopia
                  Cayman Islands French Guiana
                  Cook Islands Gabon
                  Dominican Republic Gambia
                  Egypt Ghana
                  Fiji Guinea
                  Georgia Guadeloupe
                  Grenada Guatemala
                  Guam Equatorial Guinea
                  India Guinea-Bissau


                  Iraq Haiti
                  Jamaica Honduras
                  Kenya Jordan
                  Kyrgyzstan Laos
                  St. Kitts & Nevis Lebanon
                  Kuwait Lesotho
                  Kazakhstan Liberia
                  St. Lucia Libya
                  Marshall Islands Madagascar
                  Martinique Maldives
                  Mongolia Malawi
                  Morocco Mali
                  Nigeria Mauritania
                  New Zealand Mauritius
                  Oman Mayotte
                  French Polynesia Montserrat

      Papua New Guinea Mozambique
                  Pakistan Namibia

      Palestinian Territories Nicaragua
                  Qatar Niger
                  Samoa Nepal
          Andorra       Saudi Arabia Palau

Albania       Solomon Islands Panama
          Bosnia & Herzegovina       Sint Maarten Paraguay
          Belarus       Sri Lanka Peru
          Croatia     Australia Tajikistan Rwanda
        Bulgaria Guernsey     China Timor-Leste Seychelles
        Czech Republic Gibraltar     SAR China Tonga Sierra Leone
        Croatia Greenland     Hong Kong Trinidad & Tobago Senegal
        Cyprus Iceland     Indonesia Turkmenistan Suriname
        Estonia Jersey     Japan Turks & Caicos Islands Tanzania
      Austria Hungary Kosovo     Macao SAR United Arab Emirates Togo
      Denmark Latvia Moldova     Philippines U.S. Virgin Islands Tunisia
      Finland Lithuania Montenegro     Malaysia Uzbekistan Tuvalu
      Greece Malta North Macedonia     Russia St. Vincent & Grenadines Uganda
  Belgium   Italy Poland San Marino     Singapore Vanuatu Uruguay
  Ireland France Portugal Romania Serbia Liechtenstein Canada South Korea Vietnam Venezuela
  Luxembourg Germany Spain Slovenia Turkey Norway Mexico South Africa Wallis & Futuna Yemen
  Netherlands Monaco Sweden Slovakia Ukraine Switzerland USA Thailand Zimbabwe Zambia
Price for shipping from Heamar warehouse £25 £27 £32 £35 £40 £40 £33 £42 £50 £55

Order Tracking

When your order is dispatched from our warehouse you will be sent an email with the tracking number on. Alternatively you can track your order through the following link with your tracking reference number.


Please be aware that all stock is subject to availability and we are currently only able to give an indication of stock levels online. On placing your order you will receive an order confirmation email with details of any lead time if applicable and items on backorder.

All items shown as 'in stock' on product pages are updated every 15 minutes.


We are happy to accept items returned to us within 14 days of purchase and in this case we offer an exchange or a full refund via your original payment method, once we receive the items and process them in our warehouse.

Any returns which fall outside this 14 day time period may be considered on a case-by-case basis at our discretion and may be refunded as a credit against a future purchase. All items must be returned to Heamar in the same condition in which they were shipped and in a saleable condition. Heamar reserves the right to refuse a return if it is determined that the item has been used and then returned for any reason other than being ‘faulty’. The buyer is responsible for return postage unless the item is faulty.

Knives and Sharp Objects

We sell a range of knives and saws on our website and you may see a banner on some products indicating that you have to prove that you are 18 before we are able to ship the product to you. 

To do this, order the knife or sharp object the same way you can order any other product on our website. Once ordered, we will email you at the email address you have provided when you checked-out and you will need to respond back with an image of a passport, driving licence or any other official documentation which shows the same name, as the name specified on the order. 

Once we have verified you are over 18, we can then ship that item to you.