UK Delivery
We offer free standard delivery (2-3 days) on all orders over £62.50 excluding VAT (orders that weigh over 10kg could be subject to delivery costs).
Orders under £62.50 excluding VAT will be charged for UK delivery at a rate of £4.95 + VAT.
Next working day delivery is also available at a flat rate of £16.67 + VAT for items held in stock. This service will require someone to be at the delivery address to sign for your parcel, otherwise it will be delivered to an access point for collection. The cut off point for next working day delivery is 2.30pm Monday to Friday.
International Delivery
Rates and delivery times will vary depending on the country and delivery zone. Shipping rates and VAT exemptions will be calculated at the checkout, although orders that weigh over 5kg could be subject to additional delivery costs when the order has been processed. We will get in contact with you should delivery costs exceed our estimations before shipping the items.
Following the trade agreement between the United Kingdom and the EU, all goods sold from the UK to EU customers will not incur VAT at the point of sale. VAT will be paid by the customer to the customs agent before the goods are delivered at the customers country of situ VAT rate. There will also be additional duties and disbursement fees to be paid before the goods are delivered, which will vary item to item. Please note no refunds will be issued for returned goods due to the customer not paying any of the additional costs.
Please see our shipping and returns page for shipping costs to the destination country from our warehouse.
Returns
We are happy to accept items returned to us within 30 days of purchase, or 14 days for items on sale, and in this case we offer an exchange or a full refund via your original payment method, once we receive the items and process them in our warehouse.
Any returns which fall outside this 30 day time period may be considered on a case-by-case basis at our discretion and may be refunded as a credit against a future purchase.
All items must be returned to Heamar in the same condition in which they were shipped and in a saleable condition. Heamar reserves the right to refuse a return if it is determined that the item has been used and then returned for any reason other than being ‘faulty’. The buyer is responsible for return postage unless the item is faulty.
For more information on ordering, shipping and returns, please
click here.
